Case Manager- Polk Street Housing

Location: San Francisco

AGENCY OVERVIEW: Lutheran Social Services of Northern California is a Non-Profit agency providing services in supportive housing and money management. Lutheran Social Services responds when people are vulnerable because of homelessness, mental illness, drug addiction or disaster. Providing support services and compassionate guidance, we help individuals and families to stabilize their lives and become self-sufficient.

PROGRAM DESCRIPTION: The Polk Street Housing Program is a permanent supportive housing program located in San Francisco. The program serves primarily low income and formally homeless seniors with complex and long-term social, mental health, substance abuse, and medical issues. The support services team is comprised of a full time program coordinator and two full-time case managers and a full-time Public Health Nurse. The team works together to ensure that all residents are provided with necessary resources to ensure housing stability. A primary focus of Polk Street Senior Housing is to support and inspire housing community members independence and well being through advocacy, education, and other supportive services.

Provide case management and social service coordination for residents including crisis intervention and client advocacy. Case management duties also include: individual and group counseling, psycho/social education, community building and tenant organizing, providing referrals and follow up in relation to medical care, benefits counseling, substance abuse and psychiatric treatment programs, as well as a variety of other programs that enable seniors to live independently, such as meal programs and in-home supportive services.

Maintain client documentation and records. Develop individual client service plans, working with client, family members,on-site Property Management staff, and program and community resources to implement care plans. Serve as liaison/advocate with outside social and health agencies and provide current information and referral regarding services and community resources to residents.
Work with other team members to facilitate positive community relations by providing guidance and conflict resolution for residents who have issues with their neighbors and/or property management. Assist tenants with navigating the norms of independent living and the rules of the building.
Work with Program Coordinator to implementcommunity building activities for the residents. This will require occasionalevening hours for particular events.

Serve as a resource person to the property management staff.

Participate in and attend meetings and trainingsas assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

BA or BS degree from an accredited college or university, preferably with a major in a behavioral science. MSW or MA preferred.
Minimum 2 years case management experience working with diverse populations.
Experience working with and sensitivity to issues affecting older adults with complex and long-term social and medical issues including people recovering from the trauma of domestic violence, substance use, marginal housing/employment, and mental health concerns.
Experience working collaboratively with other agencies, and the ability to relate professionally to other service providers.
Experience working with disabled older adults / seniors preferred.
Experience providing social services in a residential setting preferred.
Ability to work both independently and as a member of a team.
Have good writing, computer, and analytical skills.
Proficient in English/Cantonese/Mandarin preferred


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently is required to use hands to hold objects, writing instruments, or files; and talk and hear. The employee is frequently required to stand, walk,sit, and reach with hands and arms, to use a computer and smell. The employee must be able to climb stairs. The employee must occasionally lift/or move up to 10 pounds. Specific vision abilities required by this job include ability to read, close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires the ability to see, review and share the organizations secure electronic and physical files with other program staff; the incumbent will also have access to the organization’s and other highly confidential information. Because of this, the employee must have the ability to perform the job at the location of the assigned program or field office(s).

The employee frequently will be required to travel to locations within the regional areas of LSS. The employee may on occasion transport clients and help the client (physically and emotionally) navigate government, education, health care and other social service systems. This may require standing in lines, walking up and down stairs and driving and transporting clients to multiple destinations on any given day, and will conduct case management visits within client’s homes as required.


The work environment characteristics described here are representative of those encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. While performing the duties of the job, the employee may occasionally work outside in weather conditions and is exposed to vibration while driving a car.

LSS is an Equal Opportunity Employer.

People with diverse personal experiences are urged to apply, especially people of color, bi-lingual, lesbian, gay, bisexual and transgender individuals, women,and people living with HIV/AIDS. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Relocation reimbursement is NOT available for this position.

If an offer is extended, qualified candidates must provide proof of eligibility to reside and work within the United States without sponsorship.

To apply for the position, complete an Employment Application and attach your COVER LETTER and RESUME.

No phone calls, please.